• Customer Service Rep | Part-Time (Agoura Hills, CA)

  • Westlake Financial Services
    Job Description

    Customer Service Associate 

    Westlake Financial Services is looking for a Customer Service Associate that is able to:

    • Handle inbound calls from Westlake Customers while ensuring high level of service

    • Answer customer questions and concerns

    • Interact with other departments and management to troubleshoot questions or concerns posed by customers

    • Able to deal with challenging situations patiently while seeking solutions

    • Able to multitask and work independently in a fast paced environment.

    OTHER RESPONSIBILITIES

    • Handle high volume of inbound calls.
    • Provide customers with accurate account information.
    • Transfer calls to appropriate department or staff.
    • Identify, research, and resolve customer's concerns.
    • Take payments, make suitable arrangements and offer solutions.
    • Document all accounts thoroughly.
    • Communicate professionally with internal and external customers.
    • Cross-sell products and services when applicable.
    • Other duties as assigned.

    REQUIREMENTS

    • High School Diploma Required.
    • Good communication, listening and problem solving skills.
    • Basic to intermediate computer knowledge.
    • Reliable attendance.
    • Proper grammar and email etiquette.
    • Type a minimum of 35 WPM.
    • Ability to work under time constraints and daily deadlines.
    • Good interpersonal skills and team work awareness.
    • Bi-lingual (Spanish) is preferred.

    Contact Information