This is a 24/7 team responsible for production systems health monitoring, deployment of code changes, escalation handling and standardized communication of all change management within the technical operations organization. Multi-task and prioritize system events according to severity and escalation procedures. Quickly and accurately communicates production emergencies, both with internal and external groups. This individual navigates in both Unix and Windows environments and be skilled in actively troubleshooting and/or resolving production issues. Mentor junior staff members and takes lead on outages and dashboard assignments.