• IT Client Account Manager

  • Advanced Business Innovations
    Job Description
    The Opportunity:
    We are looking for a focused and team orientated individual who wants to join a dynamic company that has a strong commitment to providing a path to grow and develop your personal and business objectives.
     
    Job Summary:
    ABI is looking to add an IT Client Account Manager to its growing team. The IT Client Account Manager is responsible for building our business relationships with the owners and executive at our existing clients. Your responsibilities will include owning all of the client facing account management processes and procedures for the company, as well as preparing proposals and quotes for the client. To be effective, the client account manager must establish a strong and collaborative working relationship with our service team.
     
    Qualifications:
    • Maintain and enhance business relationships across the client organization
    • Team with colleagues in the service department to ensure the highest levels of client satisfaction
    • Proactively identify opportunities to improve the client's IT and business operations
    • Develop in-depth knowledge of our service offerings and how it relates to the customer's needs
    • Document and manage internal processes and procedures related to client management
    • Receive requests for service and products details from customers and provide timely responses
    • Take ownership of all quoting and proposing processes for the client
    • Manage the Quarterly Business Review Process, inclusive of service level objective(s) achievement, strategic technology roadmap and recommended IT operational improvements
    • Conduct onsite or online presentations that showcase the services and products of the company to active customers
    • Proven track record of managing client relationships and driving customer satisfaction
    • Strengths in project and process management
    • Ability to work in a fast-paced, entrepreneurial environment and take initiative
     
    Salary and Benefits:
    • Full-Time Base Salary $60,000 plus commissions
    • Salary is competitive with the Industry and is based on experience
    • Health insurance, Dental/Vision coverage
    • 401K Safe Harbor Plan
    • Company-paid holidays
     
    Advanced Business Innovations (ABI) is a rapidly growing, entrepreneurial information technology services company located in Canoga Park, CA. ABI provides computing and telecommunications solutions to small and mid-size businesses in Los Angeles County. Over the past eighteen years, the company has achieved strong revenue growth and profitability due to its commitment to providing customers with high quality solutions and industry-best customer service.
    Contact Information