• Ventura County Credit Union receives recognition as a ‘best of the best’ credit union

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    February 05, 2018
    Ventura County Credit Union receives recognition as a ‘best of the best’ credit union
    MemberXP honors local credit union for exceptional member service
     
    VENTURA COUNTY, Calif. (Feb. 5, 2018) — Ventura County Credit Union (VCCU) has been recognized as one of 2018’s “best of the best” credit unions by MemberXP, a credit union member experience measurement platform. The MemberXP Best of the Best Award recognizes credit unions that consistently provide exceptional levels of member service during a calendar year.
     
    Fewer than one in five credit unions that use MemberXP’s mystery shopping platform, MemberShoppers, qualify for the Best of the Best Award. Credit unions cannot apply for the award and are instead selected by MemberXP based on specific criteria related to member advocacy, member appreciation and member education. Credit unions are scored through mystery shops and member survey results.
     
    “We are honored to be recognized as a ‘best of the best’ credit union,” said Clint Lovinger, VCCU’s vice president of member services. “We’d like to thank everyone whose hard work has helped us elevate our service levels as we strive to improve the financial well-being of our members and community on a daily basis.”
     
    As a member-owned, not-for-profit financial institution, VCCU invests its profits back into the credit union to benefit members and the community. Through its reinvigorated financial literacy program, the credit union offers educational seminars on a variety of topics — from basic budgeting to avoiding identity theft, saving for a home and planning for retirement. VCCU also actively supports a wide variety of nonprofits through its annual CommUNITY Giving program, which encourages employee volunteerism by compensating staff for up to 40 hours of community service per year.
     
    Through MemberXP, VCCU members can provide immediate feedback on the service they receive. Utilizing member surveys and mystery shops, the platform gauges the overall member experience across multiple delivery channels.
     
    For more information about VCCU, visit http://www.vccuonline.net. To learn more about MemberXP, please visit http://www.memberxp.com.
     
    ABOUT VENTURA COUNTY CREDIT UNION
    Ventura County Credit Union was chartered in 1950. It is the largest credit union headquartered in Ventura County, with eight offices, more than 80,000 members and more than $800 million in total assets. VCCU offers a complete line of loans, federally insured savings, 24-hour electronic access services and more. Call 1-800-339-0496 or visit http://www.vccuonline.net for more information.
     
    ABOUT MEMBERXP
    MemberXP provides actionable member research to credit unions via MemberView, its omnichannel voice of member platform and MemberShoppers, its mystery shopping platform. MemberXP serves credit unions across North America ranging in asset sizes of $100 million to over $8 billon. Learn more about MemberXP’s Best of the Best Awards at http://www.memberxp.com/best-of-the-best-award.
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    Contact:
    Nerissa Stacey, Communications Strategist
    nerissa@mustangmktg.com